CANCELLATION, RETURN & REFUND
For Refund/Replacement and Cancellation requests, please contact the support team at +91 9444470385 or write an email to email@example.com.
Cancellations will be considered only if the request is made within 24 hours of placing an order. Desya will take a decision on the cancellation request based on the current order status among other factors. For example, if a purchase from the vendor has been initiated or if the order has already been shipped, it will not be possible to cancel the order. If the order was cancelled before shipment the refund will be 100%. In case of custom packed products that are packed specially for a customer, cancellation will not be entertained.
Return / Replacement
Return/Replacement requests will be considered only if the request is made to the Desya support team within 8 hours of receiving delivery of the item. The reasons for example could be an incorrect item was shipped, or the product has gone bad. It is the responsibility of the customer to provide adequate information (including photographs) to help us take a decision. There will be no refund if the taste of the product is not to the customer’s liking or if the customer thinks it is not good enough as long as the product is within expiry date.
In case of receipt of damaged product, please report the same to our Support team within 8 hours of receipt of the shipment. The Customer should provide adequate information (including photographs) so we can take it up with the Courier company. Desya team will provide refund/replacement to the customer in case of a positive decision.
For product replacements, the customer will be shipped a new pack of the same product. In case the same product is not available, an equivalent product will be shipped after discussion with the customer.
Desya will usually process refunds within 1-2 business days after a refund request is approved. The request is then passed on to our Payment Gateway partner, they have advised it takes them 4~7 business days to process the refund,Returns & Replacements.